MU ALERT ISSUED

Keep Learning!

There are many things that can happen in any given semester that require a university to make a shift in how courses and support are provided to students. Marymount cares about you as a member of our student community, and we’ve developed this page so we can help you be your best academic self while navigating this transition to online learning and support. We're here for you.

Need Help?

Send us an instant message and the Student Academic Hub virtual front desk staff will help you!


Virtual front desk hours:
Monday-Friday 9:00 am to 5:00 pm



 

Frequently Asked Questions

 


Succeeding in online classes

What can I do to succeed in an online learning environment?

Answer
  1. Find or create a productive working environment. Don't do work in bed or lounging on the couch because that triggers "rest" in your brain. Find a desk or table with proper lighting and space for you to lay out your materials. 
  2. Minimize distractions.  While studying, turn off your phone, notifications, and text messages especially if using your phone to access Canvas or course materials. 
  3. Set boundaries. Inform those around you that you will be doing coursework and ask them not to interrupt.
  4. Maintain your routine and manage your time. Treat your course the same as if it was not online. If your class started at 11, log into Canvas for that course at 11. Maintaining your routine will help with your time management. Continue to use your time management tool as you normally do (planner, scheduler, alert system, Google Cal, etc.). If you don't have a tool that works for you, try this weekly interval planner
  5. Read carefully and follow instructions. Whether it’s a lecture, slides, or reading, be sure to read the instructions provided by your instructor so you understand everything that is being asked of you. 
  6. Ask for assistance. If you're unsure of something related to your coursework, ask your instructor or a colleague in your class. Chances are someone else had the same question!
  7. Breathe. You are not alone. This is not impossible. Stress can impact you mentally and physically. If you follow the steps listed above you will be well-equipped to become a good online learner. 
  8. Use your resources. We're here to help!  Academic support such as tutoring, academic coaching, academic advising, student access services (SAS), Library and Learning Services are all available remotely. See below (the next FAQ item) for how to access all of these great resources.

Are there any helpful resources for succeeding in online learning environments?

Answer
The internet can be a wonderful source of information. However, it can also be overwhelming to try to find reliable resources. Below are some helpful resources vetted by the Center for Teaching and Learning:

What if I don't know how to use Zoom?

Answer
Some of your professors may choose to hold class meetings online via Zoom. If so, they will provide you with a link to join the Zoom meeting. Here’s a one-minute guide to joining a Zoom meeting.

Marymount students can use Zoom meetings to stay connected with friends and classmates. Just go to the MU Portal and find Zoom under "Sign On Links." You can also go directly to https://marymountuniversity.zoom.us/profile. Here's a one-minute video on how to schedule a Zoom meeting, add it to your Google Calendar, and copy/paste the meeting link so you can invite others. 

For a more detailed guide to Zoom, including information on break out rooms and Zoom's chat feature, check out this guide created by UNC.

If you are having technical difficulties with Zoom, contact Marymount’s IT Services via email at its@marymount.edu.

What do I do if I need help from IT?

Answer
Email its@marymount.edu from your MU email account and describe the issue you are having. Marymount’s IT Services will help you as quickly as they can.

What if I don't have a computer or internet access at home?

Answer
If you need assistance with access to a computer or internet service, please email Marymount IT Services at its@marymount.edu.

Stay Organized In Your Online Classes

Answer

Staying Organized
In Your Online Classes


With all of the changes and unknowns surrounding this time, you may feel stressed and anxious. Remember to be patient with yourself, colleagues and instructors as we are all experiencing this together. It is important that you take care of yourself first. Making a plan and adjusting your study habits may help you feel more in control.
 
Things to find out for each class:
Are in-person parts of the class changing?
  • What happens in person for this course? (lecture, lab, etc.
  • Where can you find it or how do you Access it? (Zoom, Canvas, etc)
  • What time does it start? Or, is it always available?
Are Assignments changing?
  • Are there new due dates?
  • How should you submit your assignments?
  • How will you take your quizzes or exams?
What should you do if you need help?
  • Are there virtual office hours?
  • When and on what platform? (Zoom, Panopto, etc.)
  • Is there an online forum for asking questions?
Example of how to track your class changes:
  MA 121 EN 200 PSY 200
Important Dates Quiz on Monday 3/23   Analysis due Friday 3/27
Changes Open note quiz Discussion required No group project
Important Links Office hours Zoom link Lecture Zoom link  

This piece of information has been reused and modified from “Adjusting your study habits during COVID”, of which the content is licensed under a Creative Commons Attribution 4.0 license by the Regents of the University of Michigan.

Stay Calm and Keep Learning

Answer
Click this link for audio tracks to help you stay calm and support your mental and emotional wellness.


Accessing Academic Support

How do I connect with my academic advisor (if my advisor is part of the Student Academic Hub)?

Answer

Your academic success is always important to us. Academic Advisors are available for you to discuss your academic progress, guide in course planning for future semesters, and to answer your important academic questions.

Academic advising appointments are available via Zoom OR face-to-face in our office (Main Campus, Rowley 1005).

You may schedule an appointment in Starfish, which is found under Sign On Links in the Portal. Appointments are available during our office hours of Monday - Friday, 9 am - 5 pm.

Your academic advisor will appear in your Success Network on the Starfish homepage, and you will be able to select either a Zoom virtual appointment or a face-to-face appointment, based on your preference.

Face-to-face appointments will be held in a room large enough to allow the staff member and the student to sit 6 feet apart, and masks will be required.

Email your advisor with specific questions about your schedule or degree plan, or email advising@marymount.edu with general questions. Please allow us 2 business days to reply to your messages.

Semester plans can still be reviewed in MY MU Plan.

How do I connect with an academic coach?

Answer
Students who are interested in academic coaching (strategies for time management, becoming a better online learner, getting organized, prioritizing, study skills, etc.) should email hub@marymount.edu to arrange for a coaching appointment.
 

Library & Learning Services

Answer

The main campus library is now open to Marymount University patrons, with ID access only. You may now request Marymount-owned materials for contactless pickup. Services are also being provided virtually. Click here for more information.

How do I connect with Student Access Services (SAS)?

Answer
Appointments with Student Access Services (SAS) staff are available via Zoom OR face-to-face in our office (Main Campus, Rowley 1005).

You may schedule an appointment in Starfish, which is found under Sign On Links in the Portal. SAS staff will appear in your Success Network on the Starfish homepage, and you will be able to select either a Zoom virtual appointment or a face-to-face appointment, based on your preference.

Appointments are available during our office hours of Monday - Friday, 9 am - 5 pm. You may also email access@marymount.edu to schedule an appointment.

Face-to-face appointments will be held in a room large enough to allow the staff member and the student to sit 6 feet apart, and masks will be required.

How do I connect with tutors/writing consultants?

Answer
Peer tutors and writing consultants are available virtually to help you. To make an appointment, click on the link to TutorTrack (available under Sign On Links in the my.marymount.edu Portal).

When you receive your appointment confirmation, you will also receive a follow-up email from your peer tutor with information about meeting with them virtually in Zoom, along with any necessary links to access the platform. If you don't have access to Wi-Fi, a computer with a webcam, or a quiet location to meet with a peer tutor, that's okay! We are offering in-office space with a Wi-Fi-connected computer & webcam for students to attend their tutoring appointments, just email tutorbiz@marymount.edu and we will set up a time for you to come in.

Brainfuse, our online tutoring provider, is still available through your courses’ Canvas sites. Brainfuse offers 24-7 assistance from professional tutors in various content areas and for academic writing.

You can send an email with questions about tutoring to tutorbiz@marymount.edu.

 

 

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