Disability Grievance Policy

Student Complaint Process

Disability Grievance Process  

Students who believe they have been subjected to unlawful discrimination on the basis of disability, or have been denied access to services or accommodations, have the right to use this complaint process.  Depending upon the nature of the complaint listed below, students are encouraged to contact the following university representatives to resolve the issue in-house:

The Institutional ADA Officer or a designee if :
  • Student Access Services (SAS) inappropriately denied his/her request for accommodations in light of what the student feels is a clearly defined need to overcome a barrier to access. 
  • The student was unable to access a non-academic program or activity due to disability for which an SAS accommodation is not needed.  This typically applies to a student’s access to common areas, transit services, event seating, and communication needs such as interpreting services.
  • The student experienced discrimination or harassment based on disability by any person/s on campus.

Student Access Services if :
  • Accommodations authorized by SAS were inadequately implemented by a campus individual or unit. 
  • A student has been approved to use accommodations in an academic program activity and believes that implementation fell short of its intention.  Academic program activity includes course instruction, student housing, and dining accommodations.   
  • The student feels there was a violation of privacy in the context of a disability during his/her participation in an academic program or activity (to include housing and dining services).

While students are encouraged to utilize Marymount’s process towards resolving disability-related complaints (above), all students have a right to file a grievance directly with the U.S. Department of Education, Office of Civil Rights (OCR). OCR’s contact information is below:

Washington DC (Metro)
Office for Civil Rights
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202-1475
Telephone: 202-453-6020
FAX: 202-453-6021; TDD: 800-877-8339