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Starfish Student FAQs

Getting Started

What is Starfish?
Marymount University wishes to reach out and support our students. Marymount partnered with Starfish, a retention solutions company, to assist in this goal.

How can I learn more about Starfish?
It is recommended that you view the short video clips that are posted on the website.

How do I log into Starfish?
In order to access Starfish you need to sign into Blackboard or through the Marymount Portal by clicking on the Open My Blackboard link. Once you are signed into Blackboard you can click on the Starfish tab on the top menu bar.

What is the first thing I should do when I first log into Starfish?
The first time that you log into Blackboard you can set up your profile.

If I have a question or concern about the Starfish system, what should I do?
The first thing that you should do is click on the help button on the top right hand corner of the homepage in Blackboard. You will notice that there is another frequently asked page that may  answer your question. If you do not find the specific answer to your question you can email Starfish@marymount.edu

What information should I provide when I email Starfish@marymount.edu?
Please clearly describe the question or concern that you have. Also, remember to include the course(s) that you are concerned about and the section of the course. Be sure to include your first name, last name, and ID#.

About “Flags”

What does it mean if an instructor raises a flag about me?
If an instructor raises a flag then that means that he or she is concerned about you and wants to help by notifying you about the issue.

What should I do if a professor raises a flag about my performance in his or her class?
You should contact your professor as soon as possible so that you can discuss your performance in his/her class so far. You should listen to your professor’s feedback about your performance and make improvements based on your discussion so that you can start doing better in that class before it is too late.

If one of my instructors raises a flag about my class performance how will I be notified?
You will receive an email sent to your Marymount email address. In addition, if you log into Starfish you will see the flags that have been raised about you.

What does it mean when a professor flags me for “Never Attending” class?
It means that a professor completed the “Never Attended” survey and reported that you never attended that particular class.

What should I do if I have been attending class but my professor flagged me as “Never Attending”?
You should contact your professor as soon as possible to discuss your attendance in his/her class. If you have been attending or start attending the class the professor will clear the flag.

What should I do if I receive an email from someone on the Student Outreach team?
You should respond back to them immediately. You should thank them for contacting you and alerting you to their concerns. The reason that they contacted you was because you received at least three flags raised in Starfish and they want to reach out to you to see how they can help you. Listen very carefully to what the person says and take advantage of Marymount University’s support services so that you can get back on track and succeed this semester. 

What does it mean when I receive a Kudo from a professor?
A Kudo is a positive flag that a professor raised about you in Starfish. It means that you are doing a great job in your class and you should keep up the good work! You can always feel free to send your professor a quick thank you email. 

Need More Help?

How can I receive more training about Starfish?
You can view the short video clips and PowerPoint posted on Blackboard. There will also be other trainings that you can attend so that you can learn more about Starfish.

What should I do if I am unable to see my professor’s calendar in Starfish?
Please email Starfish@marymount.edu about your concern. Please note that if you are on continuous registration or are not enrolled in classes this semester you will be unable to see your professor’s calendar because everything in Starfish is built on relationships for a particular semester.

 Adapted from the University of North Carolina Greensboro’s website