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Information Technology Services

IT Support Services

IT Support Services (ITSS)  is a resource available to all students, faculty, and staff providing technical support for computing issues at Marymount University.
 
The goal of IT Support Services is to respond in a timely manner for all hardware and software-related situations.
 
SUPPORT HOURS (Hours may change during breaks, school closures or summer session)
Office hours: 8 a.m. - 6 p.m. Monday - Friday
Phone support hours: 7:30 a.m. - 7 p.m.  Monday - Friday
ITS follows the University schedule for school closings
 
How to Contact IT Support Services
Telephone: (703) 526-6990
Fax: (703) 526-6903
E-mail: its@marymount.edu
Online Forms: ITS Request Forms 
 
For any inquiries that cannot be resolved over the telephone, a work order will be assigned to a Computer Support Specialist. Most work orders can be completed within one hour to two business days.
 
IT Support Services main office is located on Main Campus, ground floor of Berg Hall.
 
E-Classrooms
These specially equipped classrooms are available to help bring technology into the educational process. For more information please Click Here
 
News
Netscape Product Support:
 
ITS will no longer be installing or supporting any Netscape product after June 1, 2009.  The Netscape family of products is no longer under development and provide a security risk with updates no longer being available.  If you are using Netscape for your e-mail, please contact IT Support Services to have your e-mail moved to a supported e-mail client.
 
Microsoft Office 2007 Compatibility Issues
Compatibility issue between Internet Explorer and MS Office 2007 documents:
 
ITS has recently been discovered that there is an incompatibility issue between Internet Explorer and MS Office 2007's new file format. (So far this holds true for about 98% of the computers tested and is not an MU-specific problem). The problem is that when you click on a file, it will open up as a .zip file. This occurs when accessing any website using IE (ex. Blackboard).
 
Unfortunately, the compatibility patch for MS Office 2007 does not resolve this problem. To open these files, either
  • download and use the Mozilla Firefox browser. It is free at www.mozilla.com, or
  • save the file to your desktop and change the extension to .doc, .xls and then open the file.
 
 

Contact Information

Information Technology Services

Telephone: 703-526-6990

Status of ITS Systems & Services

All services are currently operating normally.